FAQ's

Here are the answers to the most frequently asked questions about ChildCare EasyPay. For any other queries or questions, please do not hesitate to contact us.

General

Benefits

Change of Details

Cancellations, Late and Rejected Payments

Contacting ChildCare EasyPay

General

1. What is ChildCare EasyPay?
   With ChildCare EasyPay, Child Care Centres can accept payments by credit card, debit card & bank account. This convenient and rewarding service processes payments on behalf of the Parents and forwards the funds to the applicable Child Care Centre.
2. Will I have to cancel how I currently pay my Child Care Fees?
   Yes. Once you submit a Registration Form, you need to make the necessary arrangements to terminate any other payment authorities you may have set up prior to registering with ChildCare EasyPay.
3. Can I pay my fees to my Child Care Centre by ChildCare EasyPay?
   ChildCare EasyPay is suitable for all Child Care Centres, however payments can only be made to centres set up to use ChildCare EasyPay. Click here if you would like to refer your centre to be set up with ChildCare EasyPay
4. Can I make payments with ChildCare EasyPay from my cheque or savings account?
   In addition to Credit/Debit Card payments, Bank account payments can also be made to centres set up with ChildCare EasyPay. All payment methods available will be displayed on your online registration form when you set up your fee payments.
5. What is the easiest way to pay my child care fees?
   'AutoPay' is the easiest way to pay - you will never have to think about paying your fees again. ChildCare EasyPay will automatically debit your fee from your nominated credit card, debit card or bank account when it is due.
6. Does ChildCare EasyPay automatically deduct payments?
   If you selected 'AutoPay', ChildCare EasyPay will automatically pay your fees when they're due. If your centre is setup with 'CentrePay', the centre will deduct the payments on a regular basis. You will also have the option to receive a confirmation SMS or email.
7. Can I split my fees payment with another person?
   Yes. If you aren't the only one paying your child care fees it is possible to split them. Each person will need to register with ChildCare EasyPay and nominate the amount they wish to pay and which child this payment belongs to. When the payment is sent to the nominate child care centre, they will be able to see that multiple payments have been made for the one child.
8. How long after my payment has been made will my child care centre receive my fees?
   Centres with ChildCare EasyPay will receive cleared funds on the fourth business day after the transaction has been processed. All payments made after 4.30pm AEST will be processed the following business day. To update your next payment date, click here.
9. How do I know if my fee has been paid?
   With 'AutoPay' payments, you can assume your fee has been paid unless you receive notification from ChildCare EasyPay. You can also login to the website and check your payment history. For 'CentrePay' if you are opted in for payment notification, you will receive an SMS or email confirmation when a payment is processed. You can also login to the website and check your payment history.
10. Can I make payments immediately (e.g. deposits, extra days, excursions) to my Child Care Centre?
    You can make any initial or one-off payments such as these with your credit/ debit card direct to your Child Care Centre using WebPayTM. A centre can log on to the website and accept these one off payments or a parent can log on and make these one off payments. You should then complete a parent registration form to set up your subsequent ongoing fee payments.
11. Will I receive membership details when I register to ChildCare EasyPay?
    With ChildCare EasyPay your membership number and details are sent to you via email. If you don't have an email address, a membership card and letter will be sent.

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Benefits

12. What are the benefits to me of using ChildCare EasyPay?
    - Easy & Convenient Payment Options
    - Pay By Bank Account, Credit Card or Debit Card
    - Save Time & Hassle - Enjoy Peace Of Mind
    - Opt in to receive FREE email/sms confirmations
    - Earn Points & Extra Benefits - Pay By Credit Card
    - Increase communication between Centre & Parents

    For more details about the many ChildCare EasyPay benefits, click here.

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Change of Details

13. What happens if I change Child Care Centres?
    ChildCare EasyPay is suitable for all Child Care Centres, however payments can only be made to centres set up to use ChildCare EasyPay. If your new centre is setup to accept ChildCare EasyPay you can change centres by updating your details, if not click here if you would like to refer your centre to be set up with ChildCare EasyPay.
14. What do I do if I want to change my payment method?
    Simply login to www.childcareeasypay.com.au and update your details. If you have a problem updating these details, feel free to contact us.

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Cancellations, Late and Rejected Payments

15. What do I do if I want to stop paying my fee with ChildCare EasyPay?
    Email info@childcareeasypay.com.au
16. What happens if a payment through ChildCare EasyPay is rejected?
    If a payment is rejected for any reason, you will receive a message advising you to contact ChildCare EasyPay to organise your payment. Before you do, check with your payment provider (bank, credit union etc) to ensure that everything is in order.
17. Will I incur a charge if a payment made through ChildCare EasyPay is rejected?
    If you pay your fees with your credit/debit card, you will not incur a charge for rejected payments.
18. What happens if my credit card has expired?
    Simply login to www.childcareeasypay.com.au and update your details.
19. What happens if I lose my credit card or I get a new one, resulting in a new card number?
    Simply login to www.childcareeasypay.com.au and update your details.

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Contact ChildCare EasyPay: